Addressing the Challenges of Securing Insurance-Licensed Contact Center Agents  

This interactive webinar will explore key factors related to the hiring and retention of insurance licensed agents for contact centers. It will discuss the challenges with sourcing and hiring agents, present available strategies to solve these challenges, and explain how to use a decision matrix to identify the right solution set for your organization. 

Attendees will receive 1 SHRM and 1 HRCI credit.

Meet the Speaker

Mick Wienholt
National Strategic Solutions Executive, PeopleShare

Mick is a 20-year veteran of the insurance and financial services industry (BFSI). He has led several multi-site contact centers, giving him first-hand experience with licensed agent staffing challenges and invaluable insight into the unique challenges of contact center talent acquisition. Mick holds a bachelor’s degree in Finance and a master’s degree in Human Resources Management and Development.

Meet the Speaker

Mike Tripp
Senior Vice President Operations, ResultsCX

With more than 30 years of experience in the BPO industry, Mike has overseen operations for multiple clients and verticals, including a heavy emphasis on licensed agent sales and support. Prior to joining ResultsCX, he served in senior operations roles with Alorica, Connextions Health and APAC Customer Services, where he was responsible for operations in more than 20 locations and 8,000 employees. 

Click the button below to register for the webinar.

About PeopleShare

PeopleShare is a national staffing firm specializing in temp, temp-to-hire, and direct hire placements. Their Licensed Agent Builder™ program uniquely combines recruiting and pre-licensing education to deliver insurance-licensed contact center agents specifically qualified to their clients’ needs.

About ResultsCX

ResultsCX is a global Customer Experience Management (CXM) company. They provide a powerful blend of digital support pathways, AI, automation, and the human touch – elevate experiences. ResultsCX achieves this through three core offerings: Digital CX, Resolution-centered CX, and Analytics & Consulting.

Recent PeopleShare News

What to Look for in a Staffing Agency?

What to Look for in a Staffing Agency?

In the fast-paced world of business, finding the right staffing agency can make all the difference. Your workforce is the backbone of your company, and selecting the perfect candidates can propel your business to new heights. Understanding Your Needs The journey...

read more

Insurance LAB Page

About PeopleShare

PeopleShare Locations

Contact PeopleShare