WEBINAR – AUGUST 2, 1PM EST
Addressing the Challenges of Securing Insurance-Licensed Contact Center Agents
This interactive webinar will explore key factors related to the hiring and retention of insurance licensed agents for contact centers. It will discuss the challenges with sourcing and hiring agents, present available strategies to solve these challenges, and explain how to use a decision matrix to identify the right solution set for your organization.
Attendees will receive 1 SHRM and 1 HRCI credit.
Meet the Speaker
Mick Wienholt
National Strategic Solutions Executive, PeopleShare
Mick is a 20-year veteran of the insurance and financial services industry (BFSI). He has led several multi-site contact centers, giving him first-hand experience with licensed agent staffing challenges and invaluable insight into the unique challenges of contact center talent acquisition. Mick holds a bachelor’s degree in Finance and a master’s degree in Human Resources Management and Development.
Meet the Speaker
Mike Tripp
Senior Vice President Operations, ResultsCX
With more than 30 years of experience in the BPO industry, Mike has overseen operations for multiple clients and verticals, including a heavy emphasis on licensed agent sales and support. Prior to joining ResultsCX, he served in senior operations roles with Alorica, Connextions Health and APAC Customer Services, where he was responsible for operations in more than 20 locations and 8,000 employees.
Click the button below to register for the webinar.
About PeopleShare
PeopleShare is a national staffing firm specializing in temp, temp-to-hire, and direct hire placements. Their Licensed Agent Builder™ program uniquely combines recruiting and pre-licensing education to deliver insurance-licensed contact center agents specifically qualified to their clients’ needs.
About ResultsCX
ResultsCX is a global Customer Experience Management (CXM) company. They provide a powerful blend of digital support pathways, AI, automation, and the human touch – elevate experiences. ResultsCX achieves this through three core offerings: Digital CX, Resolution-centered CX, and Analytics & Consulting.
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