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PeopleShare Presents Webinar on Addressing the Challenges of Securing Insurance-Licensed Contact Center Agents

David Nadiradze

Jul 18, 2023

PeopleShare, a national staffing and workforce solutions company, is proud to announce its upcoming webinar, “Addressing the Challenges of Securing Insurance-Licensed Contact Center Agents.” This interactive session will provide valuable insights and strategies for organizations in the licensed insurance sector, focusing on the hiring and retention of licensed insurance agents for contact centers.

Scheduled for August 2 at 1 PM, the webinar offers a unique opportunity for professionals in the licensed insurance industry to enhance their understanding of the complexities surrounding the recruitment and retention of licensed insurance agents. By attending this webinar, participants will earn 1 SHRM (Society for Human Resource Management) credit and 1 HRCI (Human Resource Certification Institute) credit.

Led by industry experts, the session will delve into the challenges associated with sourcing and hiring licensed insurance agents. Attendees will be presented with a range of proven strategies that can effectively address these challenges, equipping them with the knowledge to navigate the talent acquisition process successfully. Furthermore, the webinar will guide participants on how to employ a decision matrix to identify the most optimal solution set tailored to their organization’s unique requirements.

“We are excited to host this webinar and provide valuable insights to professionals in the insurance license industry,” said Mick Wienholt, National Strategic Solutions Executive at PeopleShare. “We’ve been working in this space for 10+ years, so we understand the unique challenges faced by contact centers when it comes to hiring and retaining insurance-licensed agents. This webinar aims to equip participants with practical strategies and a decision-making framework that will empower them to address these challenges head-on.”

The webinar will feature two expert speakers:

  • Mick Wienholt: With over 20 years of experience in the insurance and financial services industry (BFSI), Mick brings invaluable insights gained from leading multi-site contact centers. His expertise in HR, operations, and sales positions him well to address the unique challenges of contact center talent acquisition.

  • Mike Tripp: As the leader of domestic operations at ResultsCX since 2019, Mike Tripp boasts more than 30 years of experience in the BPO industry. His extensive background in overseeing operations for multiple clients and verticals, particularly in licensed agent sales and support, makes him a valuable resource for the webinar.

Don’t miss this opportunity to gain valuable knowledge and practical solutions to enhance your talent acquisition efforts. Register now for the “Addressing the Challenges of Securing Insurance-Licensed Contact Center Agents” and learn more about the upcoming webinar here.

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